At this time, we only sell factory new items directly from labels' distributors. We do not buy or sell any pre-loved music anymore.

On average, all available items are processed and dispatched within 1 business day, although this is not guaranteed. 

The estimated shipping times that are displayed at checkout are from the point of dispatch. 

See our shipping policy for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to make a return.

To be eligible for a return of an unwanted item, your item must be in the same condition that you received it and in its original packaging.

Please see our refund policy for more information.

If your item arrives and it is damaged/faulty/incorrect, please get in touch.

Please contact us as soon as possible after receiving your package for a replacement, depending on availability, or a refund. Please do so within 30 days of receiving your order. Please reference your order number and the item(s) in question when contacting us. Please also include evidence. This will speed up the process. 

Please see our refund policy for more information.

Once a package has gone untracked as delivered and without a tracking status update for 15 business days, we are able to classify it as lost mail and process a replacement or a refund. Before then, please leave feedback on the tracking page for the package's status to be updated.

Please contact us if you have any questions.

First, please confirm that the shipping address is correct for your order. We cannot be held responsible for items delivered to an incorrect address that we were given at checkout.

If your address is correct, please inquire with your local carrier and post office (if delivered by USPS). They will be able to provide more information and guide you on your next steps. We are only privy to the same tracking information as you. Unfortunately, it is quite common for carriers to prematurely or incorrectly update tracking information. Please also check to see if perhaps a neighbor may have received a package for you.

Please see our shipping policy for more information or feel free to contact us.

At this time, we do not have a gift wrapping or receipt option. All orders come with an order slip included as standard. This includes the item(s) contained and the price paid. This cannot be removed from any order.

Preorders are shipped as soon as we receive our allocation. This is normally on the day of release but delays may occur. Please allow for up to 3 working days from the release date for your item to be dispatched. If it has not been dispatched in this time, we will endeavor to contact you to inform you of a delay.

Please note, release dates can change. An updated release date can be found at the item listing.

Preorders are sent separately from available items at no extra cost.

Non-US orders containing preorders are shipped as a whole as soon as we receive our allocation. Preorders are not sent separately. Please allow for up to 3 working days from the release date for your item to be dispatched. If it has not been dispatched in this time, we will endeavor to contact you to inform you of a delay.

Please note, release dates can change. An updated release date can be found at the item listing.